The Network Pro Early Support
7 AM – 8 AM, Mountain Standard Time
*Early morning support is only included for customers with special agreements.
Our expert team of IT professionals are ready to assist you with your technology needs. During the hours of 7 AM – 8 AM (Mountain Standard Time), you can visit this page to submit a service ticket.
Simply use the orange Chat with Us box in the bottom right corner of your screen. Our team will create a ticket and find an engineer to assist you as soon as possible.
Early morning support is only provided for customers with special agreements.
Frequently Asked Questions
What if I need support during regular business hours (8 AM – 5 PM)?
Please follow our normal support process. You can call our Dispatch team at (520) 545-7101.
What makes a great Service Request?
Whether sending an email, calling us via phone, or chatting with us online, please try to include a brief description of the problem, your name, and your preferred contact details in the information you provide us. For instance, your email subject line could say “Can’t print – John Smith.” In the body of the e-mail, you can provide any additional details that might help us, like “Call my cell phone (555-555-1212) – Trying to print paychecks, due today!” or “No one can print from XYZ application,” etc. The more clues you can provide upfront help us to track down the answers and get you back to work faster.
What happens after I submit a Service Request?
Your request starts a chain reaction on our team; it’s like lighting a fuse on a firecracker! When your request is received, a ticket is created and you will receive confirmation with the assigned ticket number via email. Our dispatchers are like triage nurses – they know the difference between when an issue needs an urgent response versus a normal response and they constantly optimize all the requests to ensure an engineer is assigned to work on the issue as quickly as possible. And regardless of how you created the service request, feel free to reply to the ticket confirmation email with additional questions or any additional notes you would like to have added to the existing ticket. When we resolve your issue, we’ll close the ticket and send you an email confirmation that the matter is considered closed.
